1. Make a backup copy of your program ... you will need it!
- Copy the folder to several backup locations. Burn it onto a CD, too!
- Delete any files from your new backup folder that end in ".net" or ".mov" (example: InOut.net,
Eventlog.net, InOut.mov, Eventlog.mov, etc.). These are leftover files from the original folder.
- Burn the folder onto a CD.
- If you ever need to replace your program simply delete all of the files in your program's folder
and copy your backup files into the folder. Note: you cannot delete ALL of the files if anyone
still has the program running).
2. Empty the HISTORY LOGS at least twice a year (or more) !
- They can accumulate quickly !
- Click TOOLS, then LOGS (or HISTORY LOGS) on the menu bar.
- Once the logs open, click TOOLS and EMPTY LOGS on the menu bar.
- It is good practice, if you have more than 30 users, to empty them monthly or quarterly.
3. Make sure EVERYONE closes their program when they leave the office.
- Ideally, only the receptionist(s) should leave their program running all day.
- If the server reboots during the night or weekend it can corrupt the program if anyone has
left it running.
4. Make sure only 3 or 4 at the most are running the "receptionist" program.
- Everyone else should be accessing their personal sign out screen.
- The personal sign out screen is the screen that shows the user's name at the top
- If more than 4 are running the receptionist program it may slow down performance.
5. Make sure no one tries to access the program remotely !
- By "other locations" we mean other cities or other office buildings. The program should
accommodate everyone in the building where the program was originally installed.
- Performance can slow to a crawl and may take up to a minute for the program just to open
up if accessed remotely.
- The site license only covers individuals at the physical location where your program
6. If the program "hangs" up when you try to open, a file may have become corrupt. Most
likely someone had a forced or abnormal shutdown while the program was running !
- Make sure everyone closes their Check-In program before restarting their computer. Also,
nmake sure everyone closes their Check-In program when they leave the office !
- The program should normally only take less than 2 or 3 seconds to open up.
7. If Microsoft's "Automatic Updates" prompts you to restart your computer,
close your Check-In program before you reboot !
- Close your Check-In Check-Out program before rebooting. You can select "Reboot Later"
or "Exit without rebooting" and then safely close your Check-In Check-Out program. Then
you can shut down and reboot.
If you encounter any error messages or problems please contact us at this email address:
Thank you for being a Softech customer!
L. Scott Sagnette