Softech Systems – 'Professional' Repair Site

Check-In Check-Out^© 'Professional' Repair / Update Site !

in/out board repairman

The current version of Check-In Check-Out "Professional" is v.12
( click "TOOLS" and "About" on the menu bar of the Receptionist's program to check your version )

A note to our Softech customers

"Please note: our legacy Check-In Check-Out "Enterprise", "Professional", and "Lite" versions have been removed from our products catalog. They have been replaced with our Check-In Check-Out "Anywhere" version. Customers can still download the repair file (below) should any problems or issues arise.

Our focus will now be on providing the best customer support for our newer, more current Check-In Check-Out "Anywhere" in/out board and our other unique office software products.

A free 35 day trial of our "Anywhere" board is offered for your evaluation. Customers can purchase a 1 month, 6 month, 1 year, or 2 year site license."

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1. Copy your Check-In Check-Out program folder to
a temporary location on your PC

- Delete any files ending in ".net" and ".mov" in the
temporary folder (ex: InOut.net, InOut.mov)
- Download ( "Save") Repair.exe into your new
temporary folder.

2. Run the repair / update file in your temporary
folder

- The repair / update will import everything into the
newest version of the program.
- It will also clear your history logs (they should be
emptied monthly or quarterly).

3. Have everyone close their in/out program . . .
everyone !

- Don't forget .. some may be away from the office.
Close their program, too !
- Note: Someone will ALWAYS have it running
regardless of how many emails you send out.

4. Delete ALL OF THE FILES in the program's main
folder on the network.

- You can not do the above step if even 1 person
has the program open!
- Your Check-In folder on the network must be
absolutely empty before Step 5

5. Copy the files from the temporary folder to the
main (empty) program folder.

- Do not perform this step if you are unable
to empty the folder !

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Troubleshooting • Troubleshooting
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~ Still Getting Errors ?

~ Can't Delete All of the Files (Step #4) ?

If you cannot delete all of the files in Step 4 it is most
likely due to any of the following:

Someone still has the program running and they
may even be away from the office !
If anyone received an error, the program may
still be running in their computer's "memory"
and may not be visible.
Visit the offending machine(s) and do this:
1. Press CTRL + ALT + DEL
2. Click the "Processes" tab
3. If you see either "Outin32.exe" or
  "Summry32.exe" (or both) highlight
  each one and "End Task".
4. You should now be able to empty the
  network folder.

After the update, If a user gets the following error :

Error

It indicates the individual's sign out screen
was open during the update !
Have the individual CLOSE their Check-In
program for a moment.
In the Check-In folder carefully delete the
leftover "Outin321.exe" (note the "1" in the
name)

Do not delete "Outin32.exe" by mistake !

The individual should now be able to use their
personal sign out screen !